Validity of the General Terms and Conditions of Sale. These general terms and conditions of sale govern purchases made online through the official website of REDOLFI Armi (REDOLFI F.lli srl) www.redolfiarmi.com are valid exclusively for B2B customers (authorized dealers, distributors, and professional operators in the sector). Placing an order implies full acceptance of these conditions.
1. Subjects
The subjects of the following conditions of sale are the seller REDOLFI Armi (REDOLFI F.lli srl) and the purchasing customer. The latter refers only to professionals in the sector with a VAT number. Some products for sale on this platform can only be purchased by professionals (customers) in possession of a valid Public Security license.
2. Login and registration
Access to and use of the sales platform is reserved exclusively for registered and approved users as B2B customers. Registration requires you to provide true and up-to-date information, including a valid VAT number, acceptance of these terms and, in certain cases, such as the purchase of firearms and firearms, a valid Public Security license. REDOLFI Armi reserves the right to refuse or revoke access to customers who do not comply with the requirements. Each customer is responsible for safekeeping their login credentials and any activity that takes place through their account.
3. How to sell
Orders can only be placed through the online portal and are subject to confirmation by REDOLFI Armi. All products are intended for resale; therefore, orders for personal or retail use by private end consumers are not accepted. REDOLFI Armi reserves the right to cancel or modify orders in the event of obvious errors in pricing, product information or customer information.
4. Prices and Payment Terms
The prices indicated in the online catalogue are expressed in euros, excluding VAT on the B2B side, including VAT on the public side of the site, and may be subject to change without notice. Payment must be made according to the methods agreed upon at the time of registration or order, unless specifically agreed with the seller REDOLFI Weapons. In the event of non-payment within the established terms, REDOLFI Armi reserves the right to suspend supplies and charge any interest on arrears. The goods remain the property of REDOLFI Armi until the payment has been paid in full.
5. Product availability
The availability of the products indicated on the www.redolfiarmi.com website refers to the actual availability of the same at the time the customer places the order. This availability is merely indicative because:
- due to the simultaneous presence of several users on the site, the products may be sold to other customers before the customer submits his order;
- A computer anomaly could occur such as to make a product available for purchase that is not actually available.
In the event of unavailability (even partial) of the ordered product, the seller undertakes to immediately inform the customer by e-mail indicating the first date on which the product will be available again. The customer, within the following 48 hours, will have the right to confirm the order of the products or cancel it. In the absence of communication from the customer, the order will be considered tacitly confirmed. In the event of cancellation of the order, however, the amount relating to the unavailable products will be refunded to the customer without undue delay and, in any case, within a maximum period of 14 working days from the date of cancellation of the order. Under no circumstances may the seller be held liable for any damage – direct and/or indirect – deriving from the unavailability (even if supervening) of the products on the site.
6. Shipping and Deliveries
The goods are shipped to the address provided by the customer at the time of ordering or registration. Delivery times are indicative and non-binding. Any delays cannot be grounds for termination of the contract or claims for compensation. The risk of loss or damage to the goods passes to the customer upon delivery to the courier (see 8. Warranty, Defects and Claims). Any additional costs (such as customs duties or local taxes) are the sole responsibility of the customer. The delivery times described below for the goods available at the time of placing the order are indicative and not binding. With regard to the transport of free sale items, i.e. items for which a Public Security license is not required for purchase, the timing will vary from 1 to 4 working days. For items (firearms or guns) for which a license is required for the purchase, the times will vary from 6 to 10 working days.
7. Transportation costs
Shipping costs will be calculated at the time of material preparation of the order and will vary according to the volume of the goods ordered. The price of the transport of armoured cabinets is fixed and per piece: GLS200, GLS260, GU50E and all armoured cabinets intended for handguns, except art. PS500, will have a transport cost of €15.00 + VAT each. Items GLS340, GLS470, GLT340, GLT470, GLS34/35, GLT47/35, GLT47/35E, GLST130, GLST470, GLST470E, GLT340E will have a shipping cost of €18.00 + VAT each. Items GU100E, GLT700, GLT700E, GLST650, GLST650E, GLST20, GLS16, GS420E, GS420K will have a shipping cost of €25.00 + VAT each. Items from armoured cabinets not previously mentioned will only be shipped after acceptance of a specific transport quote. The minimum cost of a shipment of armored cabinets (even of a single piece) is €29.00 + VAT.
8. Warranty, Defects and Claims
All products sold by REDOLFI Armi are guaranteed to comply with current regulations and warranty terms according to legal standards. The customer is obliged to check the goods at the time of delivery. Any defects must be documented and reported no later than 8 days after receipt and, after 1 year, the statute of limitations is foreseen. In the event of defective goods, REDOLFI Armi reserves the right to repair, replace or issue a credit for the product. The warranty does not cover damage resulting from misuse, inadequate maintenance, or alterations to the products. The recipient customer is always required to check the quantity and condition of the packages delivered by the courier. If these are missing and/or damaged, the recipient customer, signing with reserve, can dispute any problems relating to the delivery of the goods. This will make it possible to carry out checks on the responsibility of the problems disputed by the recipient customer at the time of delivery. Otherwise, the firm without reservation certifies that the responsibility for missing and/or damaged packages will be the recipient's customer.
9. Withdrawal and Cancellation of Orders
Orders can only be cancelled by prior agreement with REDOLFI Armi and before the start of the shipping process. In the event of an unauthorised cancellation, REDOLFI Armi reserves the right to withhold any deposits paid. Returns of goods are not accepted unless expressly agreed and authorized in writing.
10. Intellectual Property
All content on the www.redolfiarmi.com site (images, descriptions, logos, technical documentation) is protected by copyright or intellectual property rights and may not be used without written permission. Authorized customers may use the materials for promotional purposes, as long as the source is always acknowledged. The improper use and disclosure of documents, data and prices intended specifically for operators in the sector will be subject to penalties and possible financial compensation.
11. Privacy and Data Processing
The data provided by customers will be processed in compliance with the GDPR (EU Regulation 2016/679). For more details, please see the Privacy Policy available on the www.redolfiarmi.com website.
12. Applicable Law and Jurisdiction
These general terms and conditions of sale are governed by Italian law. For any dispute relating to the interpretation or execution of these conditions, the Court of Brescia shall have jurisdiction.
Redolfi F.lli srl SP668, km 28,310 25025 – Manerbio (BS) VAT number: 00696380989
info@redolfiarmi.com
spedizioni@redolfiarmi.com